Tuesday, September 22, 2009

Yahoo games partnering with oberon media forcing people to pay more?

Like myself quite a few people had faith in signing up with a big company like yahoo games for their monthly subscription. Well guess what!!! Once you sign up you are not dealing with yahoo. You are dealing with oberon media. Luckily I don't trust people so easily so I go and use prepaid cards to pay for things.

I have to say that when I went to google this oberon media, I was shocked by how pathetic their reputation was. How can yahoo do this? Partnering with such an awful customer service comapny.

Here is my latest problem with oberon. Dear oberon how do I update my credit card information because the old one has expired? The response was to click edit after clicking purchase full version on a game. Great ok so I go and try this. Guess what!?!??!!?

Here is a shocker for you people. Its a trick to get you to force you to buy another one of their games. Take a look at this picture:

http://i35.tinypic.com/14spfh4.jpg

What is going on here? Why do I have to buy an extra game just to pay my bill? So I sent another email to their support.

I got the following reply:
"We apologize for the inconvenience, but at the present time this is the only way to update your credit card information. It should not be necessary for you to complete a purchase to store the new information on file. However, if it is please proceed to purchase the game and reply back and we can issue you a refund for the charge.

http://games.yahoo.com

Thank you for contacting Yahoo! Games support.

Best Regards,
Cassandra"

Uh, do they really think I am going to pay extra money to a comapny who is on google noted for not giving a refund?

So actually I sent a letter of compaint to yahoo as well. What is with their partner? They sent me a reply :

"Hello ,

Thank you for contacting Yahoo! Customer Care. This message is to inform
you that your Yahoo! Billing inquiry will require additional work before
we can provide an answer. So please note that we are routing your issue
to a Billing Support Agent with specialized expertise, and you can
expect to hear from us within 24 hours after receiving this email.

Sincerely,

The Yahoo! Customer Care Team

**Please do not respond to this message as no one will receive it."

Great its been over 24 hours already, so where is my yahoo reply on their partner?

I would serious advise all peopel to reconsider doing business with yahoo games!

Try searching the web for a phone number to contact this oberon, its damn hard. It took me a while to finally come up with 1 which was actually disconnected. So I searched even harder and came up with a phone number. I guess this is my next step. This is making me more and more upset as time passes by and no resolution is being made , other than me feeling like I'm being scammed by these companies.

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