After posting and adding a blog I got contacted by a nice customer service lady from Oberon. Who helped me out on the phone. My issue has thankfully been resolved. My other question related to this topic was erased by yahoo.
It seems like Oberon is taking steps to cleaning up their previous bad reputation. Thanks Rebecca.
They have just recently become BBB accredited as an A member. I hope others can resolve their issues as I got to today.
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