Yahoo Games and Oberon Media follow up 2

After posting and adding a blog I got contacted by a nice customer service lady from Oberon. Who helped me out on the phone. My issue has thankfully been resolved. My other question related to this topic was erased by yahoo.

It seems like Oberon is taking steps to cleaning up their previous bad reputation. Thanks Rebecca.

They have just recently become BBB accredited as an A member. I hope others can resolve their issues as I got to today.

Yahoo Games and Oberon Media follow up 1

So I went and posted on yahoo questions, and guess what? No one seems to be able to answer any of my questions!

http://answers.yahoo.com/question/index;_ylt=Am5mN9wwMuG3g48pJfJ3saDsy6IX;_ylv=3?qid=20090922122149AAfKLgQ

Yahoo games partnering with oberon media forcing people to pay more?

Like myself quite a few people had faith in signing up with a big company like yahoo games for their monthly subscription. Well guess what!!! Once you sign up you are not dealing with yahoo. You are dealing with oberon media. Luckily I don't trust people so easily so I go and use prepaid cards to pay for things.

I have to say that when I went to google this oberon media, I was shocked by how pathetic their reputation was. How can yahoo do this? Partnering with such an awful customer service comapny.

Here is my latest problem with oberon. Dear oberon how do I update my credit card information because the old one has expired? The response was to click edit after clicking purchase full version on a game. Great ok so I go and try this. Guess what!?!??!!?

Here is a shocker for you people. Its a trick to get you to force you to buy another one of their games. Take a look at this picture:

http://i35.tinypic.com/14spfh4.jpg

What is going on here? Why do I have to buy an extra game just to pay my bill? So I sent another email to their support.

I got the following reply:
"We apologize for the inconvenience, but at the present time this is the only way to update your credit card information. It should not be necessary for you to complete a purchase to store the new information on file. However, if it is please proceed to purchase the game and reply back and we can issue you a refund for the charge.

http://games.yahoo.com

Thank you for contacting Yahoo! Games support.

Best Regards,
Cassandra"

Uh, do they really think I am going to pay extra money to a comapny who is on google noted for not giving a refund?

So actually I sent a letter of compaint to yahoo as well. What is with their partner? They sent me a reply :

"Hello ,

Thank you for contacting Yahoo! Customer Care. This message is to inform
you that your Yahoo! Billing inquiry will require additional work before
we can provide an answer. So please note that we are routing your issue
to a Billing Support Agent with specialized expertise, and you can
expect to hear from us within 24 hours after receiving this email.

Sincerely,

The Yahoo! Customer Care Team

**Please do not respond to this message as no one will receive it."

Great its been over 24 hours already, so where is my yahoo reply on their partner?

I would serious advise all peopel to reconsider doing business with yahoo games!

Try searching the web for a phone number to contact this oberon, its damn hard. It took me a while to finally come up with 1 which was actually disconnected. So I searched even harder and came up with a phone number. I guess this is my next step. This is making me more and more upset as time passes by and no resolution is being made , other than me feeling like I'm being scammed by these companies.

Buying stuff from the web or television

So I'm watching TV, and I see another commercial for cash4gold. Basically it says contact us and we end you an envelope and you put your gold inside and get money for it. So out of pure curiosity, I went and googled it and added the word scam at the end. I think everyone who is interested in buying something off the net or tv should use google and add the word sucks or scam at the end. You will come up with lots of interesting things. I came up with an incredible amount of dirt on this cash4gold stuff. Apparently there are testimonials from many ex customers and even employees discrediting them.
So people be sure to remember, not everything you see on tv is what it implies it is. Leaving loop holes just so the truth is twisted or left off enough to make them not liable for false advertising. You can read about the employee here: http://consumerist.com/5144296/10-confessions-of-a-cash4gold-employee. You can read about some customer 1st hand experience with pictures here of what actually happens and their "process" : http://cockeyed.com/citizen/goldkit/cheat.shtml .

Does anyone think about the saying "buyer beware" after reading this? Not that you are buying, but maybe they should make a new saying to match "sellers beware also." Things like this happen all the time. You guys may not think much of it but there are tons of people paying (with their gold) for that commercial to be broadcasted on tv everyday.

I am so scared to buy stuff on the net. I refuse to use my credit card on here. So what I did was go and buy a prepaid visa from walmart. You go and sign up your card with their website and they send you a new one with your name on it. But until its sent to you, you can use it like a normal credit card on the net. You can even add it as a credit card on paypal. It might not stop people from overcharging you if you have extra money on the card. But it will definitely stop them from cleaning out your banking account. The prepaid card costs $3 to get. And after that $3 a month. For my personal security, I don't think thats too much at all.